Legendary Service: The Key is to Care Vendor Code_E080 Sibony explains that the best

Sibony explains that the best way to avoid the pitfalls of cognitive bias is to craft an effective decision-making architecture in your organization -- a system of techniques and processes that leverage collective intelligence to help leaders make the best decisions possible -- and provides 40 concrete methods for doing so

He looked like he'd been carved out of stone and he was just as intractable

Why are we supposed to get Brazilians

Beverly Kaye and Julie Winkle Giulioni identify three broad types of conversations that will increase employees' awareness of their strengths

Click'd pairs users based on common interests and sends them on a fun (and occasionally rule-breaking) scavenger hunt to find each other

Legendary Service: The Key is to Care Vendor Code_E080 Sibony explains that the bestThe only book you need to raise customer service to a world class levelfrom bestselling author and leadership guru Ken Blanchard Written as an entertaining customer service parable, I CareDo You? offers an easy to implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self driven customer service professionals, this powerful guide