Genetco Home >> Audio & Musical Instruments
Genetco was established in 1971, is one of the largest and most diversified company in Trade, Engineering & Facilities Management in Sultanate of Oman              100% Omani Company              GENETCO is customer focused and service oriented and certified to ISO 9001:2015 (Quality Management Systems) & ISO 45001:2018 (Occupational Health & Safety Management System)              Registered with Tender Board as Grade Excellent              Everyone In Genetco Services The Customer Or Someone Serving The Customer

Service Centers

Genetco aims to provide consistent Services with prompt turnaround time throughout our network across Sultanate of Oman. We strive to achieve maximum customer satisfaction through following wide range of services. 

  • Warranty /Non Warranty Service
  • Call Center with Toll Free No
  • Spare Parts Sales
  • AMC
  • Installation Services
  • Collection /Delivery Services for Dealers/Customers. 

Warranty and Non Warranty Services

We have Six Service Centers spread across Oman and 24 fully equipped Service Vehicles including three number of 3 Ton Trucks to ensure the best service for our Warranty/Non Warranty Customers. 

Currently we have more than 35 technicians to take care of customer Complaints. Complaints are being attended within 24 Hours in Capital Area and 48 Hours in the Remote Area. 

We have the best infrastructure in the Market as far as Service is concerned. 

Our Service Outlets are located in Muscat, Salalah, Sohar, Sur, Nizwa & Sur. 

Call Center 

  • Our Call Center based in Muscat with Toll Free No.80070004 and we have an efficient Centralized Call Logging System to serve our customer more effectively and do the required follow up.
  • We conduct Customer and Dealer opinion survey regularly to get the feedback of our service performance in order to take corrective actions wherever needed. 

Spare Parts

  • Genetco Service has a state of art Spare Parts store catering to all the needs related to Spare Parts and maintains optimum stock of spare parts at all our Service locations. 
  • Computerized inventory system being followed for prompt and reliable service. 

Annual Maintenance Contract (AMC)

  • We offers Competitive annual maintenance contracts for customers to ensure trouble free performance of their appliances after manufactures initial warranty period expires. AMCs are available which can be customized depending on the product category and according to individual requirements with fair terms and conditions.
  • For further information about AMCs, Please contact any of our Genetco Service outlet with your individual requirements. 

Installation Services 

  • We do Installation and Demo for High End Audio /Video Products purchased from our Retail Outlets at the customer premises on request. 
  • Air Conditioners - Sales Support 
  • We carry out prior purchase site inspection on sales team request and Project coordination and technical Support for Installation and commissioning. 
  • We do A/C installations as per the request of Sales, Hypermarkets through Authorized Sub Contractors under our supervision. 

Collection and delivery services for dealers/Hyper markets

  • We provide value added support to all Dealers/Hyper Markets by ensuring Collection and Delivery Service for customer Units that require Service and repairs. 
  • Genetco has a dedicated fleet of Vehicles which covers the entire Oman for this unique service. 

Contact Us: 

  • Toll Free No.80070004 
  • Email ID: 
  • Sur Service: 25540160 • Salalah Service:23291018 
  • Fax No.23269868 
  • Sohar Service:26840358 
  • Fax No.26840358 
  • Nizwa Service: 25412460 
  • Muscat-Ghala Service: 24503653 
  • Fax No. 24503650

Home AppliancesService Center

Salil Chand Service Manager +968 94108909
Manager - AMC +968 95183505
Manjunath UM
Manager – Spare Parts +968 94301171
Riyas MTP Business Development Executive +968 96740302
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