Close down all service centers

As part of our ongoing commitment to protect our employees and customers and in line with the directives set by the Supreme Committee for dealing with Corona Virus, Genetco Service Centers shall remain temporarily closed from March 25th until further notice.

We are committed to helping our customers during this time and if you have any urgent request or need of information, please visit our website or contact us as we will be providing continuous updates for any further changes.

Home Appliances service Centre
Muscat Mr.Tahir 94108901
Upcountry Mr.Ajith 96073602
Sohar Mr.Ishara 79011371
Ibri Mr.Arun 94301203
Nizwa Mr.Assad 94301168
Sur Mr.Sujeeth 96740692
Salalah Mr.Narayana kutty 96311602

Centralised call log number for receiving service complaints and queries.



Canon service Centre
MUSCAT 95646154 80070003
SALALAH 95145986, 92090752
NIZWA 96743404
SOHAR 96148301, 95646525

Genetco was established in 1971, is one of the largest and most diversified company in Trade, Engineering & Facilities Management in Sultanate of Oman              100% Omani Company              GENETCO is customer focused and service oriented and certified to ISO 9001:2015 (Quality Management Systems) & ISO 45001:2018 (Occupational Health & Safety Management System)              Registered with Tender Board as Grade Excellent              Everyone In Genetco Services The Customer Or Someone Serving The Customer
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Genetco wins service performance award   


Leading Home Appliance distributer in Oman has won the first best service performance and improvement award for the year 2017 from Hitachi Sales Middle East. The award was presented by    Mr. Kazuhiro Aizawa –Global Service Head in the Hitachi 6th Middle East, Africa &CIS Service Conference held at Georgia on 25th of April -2018.

Conference was attended by representatives of MEA &CIS Countries, Delegates from Hitachi Factories and Global Service, Tokyo-Japan.

Genetco has been established in 1971 as a partnership between WJ Towel &Co and Murthadha Hassan Ali. In 47 Years Genetco has gained significant reputation and market share in retail, distribution, engineering projects , electro mechanical services ,facility management and Office automation.

In the conference,Genetco highlighted the development of service activities focusing on “continuous Process Improvement “ and also showcased the best practices adopted in their service operations to improve service activities in Oman  with biggest state of art service  and spare parts store in the country by maintaining high-level  of Customer satisfaction by reducing Repair Turn Around Time and up-lifting Hitachi Brand Image .










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