Close down all service centers

As part of our ongoing commitment to protect our employees and customers and in line with the directives set by the Supreme Committee for dealing with Corona Virus, Genetco Service Centers shall remain temporarily closed from March 25th until further notice.

We are committed to helping our customers during this time and if you have any urgent request or need of information, please visit our website or contact us as we will be providing continuous updates for any further changes.

Home Appliances service Centre
LOCATION NAME PHONE
Muscat Mr.Tahir 94108901
Upcountry Mr.Ajith 96073602
Sohar Mr.Ishara 79011371
Ibri Mr.Arun 94301203
Nizwa Mr.Assad 94301168
Sur Mr.Sujeeth 96740692
Salalah Mr.Narayana kutty 96311602

Centralised call log number for receiving service complaints and queries.

HOME APPLIANCES TOLL FREE: 80070004

CANON TOLL FREE: 80070003

Canon service Centre
LOCATION CUSTOMER CARE TOLL FREE
MUSCAT 95646154 80070003
SALALAH 95145986, 92090752
NIZWA 96743404
SOHAR 96148301, 95646525

Genetco was established in 1971, is one of the largest and most diversified company in Trade, Engineering & Facilities Management in Sultanate of Oman              100% Omani Company              GENETCO is customer focused and service oriented and certified to ISO 9001:2015 (Quality Management Systems) & ISO 45001:2018 (Occupational Health & Safety Management System)              Registered with Tender Board as Grade Excellent              Everyone In Genetco Services The Customer Or Someone Serving The Customer
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CEO Message to Genetco Team for 2020



I wanted to wish you all a very happy New Year. Every end marks a new beginning and I hope for the beginning of the New Year that you shall keep your spirits and determination to achieve success.

I am proud of Genetco, I am proud of our team, and I am happy that we have created the foundation of a successful and sustainable future.

2019 was a very difficult year, however, and although our financial statement is behind budgeted, we have achieved good results considering what most other companies in Oman have suffered and the market in general being severely impacted. This achievement was possible only because of your hard efforts, loyalty, and commitment to your beloved company. I hope we all accept that your success and prosperity and Genetco’s success and prosperity go together.

Every end of year I highlight main aspects needed to have your attention in reflection of overall strategies to our daily activities. This year we need to strategically focus on “Collections” as this might be the single variable that can cause severe damage to our performance and overall results and achievements.

Obviously providing excellent “Customer Service” and being “Customer Focused” remain the backbone of our success, but no matter how successful we are in providing quality products and quality services, we will remain at serious risk if we fail to collect our dues in time.

Therefore, my direction and instruction for 2020 is for ALL including managers and division heads to gear their efforts on following up with collections. We have a saying in Arabic
ما ضاع حق وراءه مطالب
Which means that no rights would be lost as long as there is someone following up and demanding for it.

This clear instructions MUST be implemented and exercised without fail and without wearisome as one of the most serious mission for the whole company... The same applies to Top Management and to all teams and staff each in his area. Escalations and Company Policies in this respect should also be made clearer to all concerned and the same must be followed strictly.

I again insist on adherence to company policies and procedures and protecting company interest while we strive towards excellence.

I wish you a Happy and successful 2020 which can happen only if we manage to have successful Collections while achieving Budgets.

Best regards to all
Dr. Muthanna Al Durrah
CEO

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