Genetco was established in 1971, is one of the largest and most diversified company in Trade, Engineering & Facilities Management in Sultanate of Oman                                                                                                        100% Omani Company                                                                                                        Is customer focused and service oriented and is certified to ISO 9001:2008 (Quality Management Systems)                                                                                                        Registered with Tender Board as Grade Excellent                                                                                                        Everyone In Genetco Services The Customer Or Someone Serving The Customer
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Canon Service Center

We Are:

A sole authorized service center of Canon in Sultanate of Oman. We are a group of qualified and highly trained canon service support engineers, technicians and support staff dedicated to provide professional service support to our customers through easily accessible, well equipped service centers located in Muscat, Sohar and Salalah catering to customers throughout the Sultanate of Oman.

Look for “contact us” on ways to reach us.

Our Objective:

To provide our customers with prompt and time bound after sale services to enrich their ownership experience with products they chose to own. To meet every qualified purpose of their purchase, efficient and skilled service support is made available throughout the product life cycle.

Services to help you with your products

Warranty support

Full range of Canon printers and cameras are service supported through the committed product manufacturer warranty period.

Non Warranty support

Post manufacturer’s warranty period, Non warranty services are available to customers through multiple methods of Service contracts and On-call basis support.

FSMA

Full Service Maintenance Agreement - A comprehensive service support contract including labor charges, spare parts, consumables and Periodic preventive maintenances at an agreed rate options.

SSMA

Spares and Service Maintenance Agreement - A service support contract including Spare parts and Service charges. Consumables will be borne by customer as per their usage.

AMC

Annual Maintenance Contract - A service agreement at nominal annual rate to cover the periodic and break down diagnostic services with spare parts and consumable charged separately on need basis.

Billable Services

A walk in or request based service for non warranty and non contract machines/equipment where a repair estimate is submitted after inspection of defect for customer approval. Work will be carried out on the basis of approved quotations, payments, LPO as applicable.

Check and Clean Contract (for Canon Cameras)

A periodic preventive maintenance scheme at a nominal rate to protect the sensitive equipment with professional services. Excellent choice for Photographer, travelers and passionate outdoor explorers

Satish Kumar Sr. Service Manager +968 96717787 satishkumar@genetco.net
Arun Ramakrishnan Sales Manager – B2C +968 94108883 arun@genetco.net
Anil Kumar Product & Sales Manager – B2B +968 94025471 anil.kumar@genetco.net
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